Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Comments & Complaints.
We will always try our hardest to meet your expectations but we all have off days and sometimes mistakes and misunderstandings occur. If you would like to raise an issue we have a practice-based procedure for responding to patients’ complaints which is detailed below. It is designed to provide an explanation, an apology where appropriate, and details of what we will do to put the matter right and to try to ensure it does not happen again.
How to complain
In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact Andrea Hinton – Practice Manager on andrea.hinton@nhs.net who will try to resolve the issue and offer you further advise on the complaints procedure. You can also write a letter marked for the attention of Andrea Hinton.
When the practice looks into your complaint it aims to:
Ascertain the full circumstances of the complaint.
Make arrangements for you to discuss the problem with those concerned if you would like this.
Make sure you receive an apology, where this is appropriate.
Identify what the practice can do to make sure the problem does not happen again.